A CENTRE that revolutionised adventure tourism when it opened has closed.
Surf Snowdonia, the world’s first inland surf lagoon in the picturesque surroundings of the Conwy Valley, opened in 2015.
Situated in Dolgarrog, the £12 million complex boasted its surfing facility which was transformed into a 'multi-activity water parc'. Visitors could also enjoy indoor experiences such as high ropes, climbing, zip line, ninja assault and a soft play zone for younger visitors.
Adventure Parc Snowdonia posted online on September 1: "It's with a heavy heart that we announce the immediate closure of our parc. To all who've been part of this journey, we're truly sorry.
"We are bitterly disappointed that once again excellent employees are being made redundant. The sad reality is that despite the joy and adventure our waves brought to many as a world-first innovation, the machine has cost us a fortune in downtime, repairs and loss of business. More importantly it has cost us a loss of reputation with our employees, people we’ve worked closely with since the start of this journey in 2015.
"For adventurers impacted by the closure, refunds are available.
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"Vouchers for use at the Hilton Garden Inn Snowdonia and Wave Garden Spa, which remain open, can also be arranged. Please contact Refunds@AdventureParcSnowdonia.com to initiate this process.
"We'll be exploring options for an exciting new chapter from 2024 and beyond.
"Thank you for your understanding during this difficult time. Your support, commitment, and dedication through what’s been an incredibly tough time has been massively appreciated by the team."
The Hilton Garden Inn Snowdonia opened on site in 2021. It launched in tandem with its Wave Garden Spa.
The 106-bedroom hotel, a first for the Hilton Garden Inn brand in Wales, generated 60 new job roles.
Both the hotel and spa remain open to guests.
Past employees and former visitors took to Adventure Parc Snowdonia's Facebook to voice their disappointment over the closure.
One person posted: "Being part of the team who brought Surf Snowdonia to life in 2014-2015 was such a valuable experience which I will never forget. Best of luck to all."
Another wrote: "Devastating news for all involved! We have had many wonderful adventures with you that we will treasure and wish you all the very best for future success."
Another said: "So sorry to hear the news! I really enjoyed taking my little one to the soft play. I appreciate soft play alone cannot save the whole parc but I hope there’s a way forward for you all."
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